Privacy Policy

Last Updated: January 2026

This Privacy Policy describes how 09bej collects, uses, stores, and discloses information about users of the 09bej platform, including its website and associated services. By accessing or using 09bej, you acknowledge that you have read and understood this policy in full.

09bej is committed to protecting the privacy and security of all registered players and visitors. We understand that users in Bangladesh entrust us with sensitive personal and financial data, and we take that responsibility seriously. This policy applies to all residents of Bangladesh and any other jurisdiction where 09bej operates.

1. Information We Collect

When you register for an account, use 09bej's services, or interact with our platform, we may collect the following categories of personal information:

• Identity information: full name, date of birth, government-issued ID details required for age and identity verification (players must be 21 years or older).
• Contact information: mobile phone number, email address, and residential address in Bangladesh (Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, and other divisions).
• Financial information: deposit and withdrawal transaction records, payment method references (bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank). Note: we do not store full card numbers or mobile banking PINs.
• Technical information: IP address, device type, operating system, browser type, session timestamps, and approximate geographic location derived from your IP.
• Usage data: pages visited, games played (cricket betting, live casino, slots, crash games), betting history, bonus usage, and interactions with platform features.

We collect this information only to the extent necessary for providing a safe, compliant, and enjoyable gaming experience. We do not collect data beyond what is reasonably required for legitimate business operations.

2. How We Use Your Information

09bej uses the personal information we collect for the following specific and lawful purposes:

• Account management: to create, verify, and maintain your player account, including age verification (21+ requirement) and Know Your Customer (KYC) checks.
• Transaction processing: to process your deposits and withdrawals through bKash, Nagad, Rocket, and other supported Bangladeshi payment methods, and to maintain accurate financial records.
• Customer support: to respond to your queries, complaints, and requests submitted through our support channels in a timely and effective manner.
• Responsible gaming compliance: to monitor your activity for signs of problem gambling, to enforce self-exclusion requests, and to uphold our commitment to responsible gaming for all users.
• Platform improvement and communications: to analyze usage patterns, improve our games and features, and to send you relevant promotions or updates (only if you have consented to receive marketing communications).

3. Payment Data and Financial Transactions

09bej supports a range of payment methods popular among Bangladeshi players, including bKash, Nagad, Rocket, Upay, and multiple domestic bank transfers. When you conduct a financial transaction on our platform, we record the transaction amount in BDT, the transaction reference number, the payment method used, and the timestamp of the transaction. We do not store your full mobile wallet credentials, PIN codes, or complete bank card details. These are processed through the respective payment providers' secure infrastructure.

All financial records are retained for the minimum period required to comply with anti-money laundering obligations and internal audit requirements. If you have questions about a specific transaction, please contact our support team.

4. Cookies and Tracking Technologies

09bej uses cookies and similar technologies to enhance your browsing experience, maintain your session, and understand how players use our platform. The types of cookies we use include:

• Strictly necessary cookies: essential for platform functionality such as login sessions, security tokens, and game state persistence.
• Analytical cookies: used to measure aggregate user behavior (e.g., which games are most popular, how long sessions last) so we can improve our services. These do not identify you personally.
• Preference cookies: used to remember your language preference, display settings, and other platform preferences so your experience is consistent across visits.

You may disable non-essential cookies through your browser settings. However, disabling strictly necessary cookies may prevent some core platform features from functioning correctly.

5. Data Sharing and Disclosure

09bej does not sell, rent, or trade your personal information. We may share data with trusted third parties strictly on a need-to-know basis for the following purposes:

• Payment processors: transaction data is shared with bKash, Nagad, Rocket, Upay, and banking partners solely to complete your requested financial transactions.
• Technology and hosting providers: we use secure third-party infrastructure partners to host the platform. These providers are bound by strict data processing agreements and cannot use your data for their own purposes.
• Legal and regulatory disclosure: we may be required to disclose certain data to comply with applicable law, respond to lawful government requests, or protect the rights, property, or safety of 09bej and its users.

In all cases, any third party receiving data from 09bej is contractually obligated to handle it in accordance with this Privacy Policy and applicable data protection standards.

6. Data Retention

09bej retains your personal data for as long as your account remains active and for a reasonable period thereafter to fulfill the purposes described in this policy. Account data, transaction histories, and KYC documents are retained for a minimum period aligned with applicable anti-money laundering and financial record-keeping requirements.

When retention is no longer necessary and there is no legal obligation to keep the data, we securely delete or anonymize it so that it can no longer be associated with any individual user. You may request early deletion of your data by contacting our support team, subject to any overriding legal retention obligations.

7. Your Rights as a User

All registered users of 09bej have the following rights regarding their personal data. To exercise any of these rights, contact our support team at [email protected]:

• Right of access: you may request a copy of all personal data we hold about you at any time.
• Right of rectification: if any of your personal data is inaccurate or incomplete, you have the right to request that it be corrected without delay.
• Right of erasure: subject to legal retention requirements, you may request the deletion of your personal data when it is no longer needed for the purposes for which it was collected.
• Right to restrict processing: you may request that we temporarily suspend processing of your data in certain circumstances, for example while we verify its accuracy.
• Right to withdraw consent: where processing is based on your consent (for example marketing communications), you may withdraw that consent at any time without affecting the lawfulness of processing already completed.

We will acknowledge your request within 5 business days (Bangladesh Standard Time, UTC+6) and aim to fulfill all valid requests within 30 days. Requests that are manifestly unfounded or excessive may be subject to a reasonable administrative fee or refused, with written explanation.

8. Data Security

09bej applies multiple layers of technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, or destruction. These measures include SSL/TLS encryption for all data transmitted between your device and our servers, encrypted storage for sensitive account records, access controls limiting data access to authorized personnel only, and regular security reviews of our infrastructure.

While 09bej employs industry-standard security practices, no platform can guarantee absolute security over the internet. In the event of a data breach that is likely to result in a high risk to your rights and freedoms, we will notify affected users as promptly as reasonably possible.

9. Third-Party Services and Game Providers

09bej's platform integrates games and services from third-party providers including Pragmatic Play, Evolution Gaming, Spribe, Ezugi, NetEnt, and Microgaming. When you play games powered by these providers, certain technical data (such as game session identifiers and RTP logs) may be processed by their systems in accordance with their own privacy policies. 09bej is not responsible for the data practices of third-party game studios, and we encourage you to review their policies separately.

Our platform may also use analytics tools to understand aggregate usage. Any third-party analytics provider we work with is contractually prohibited from using your data for advertising or profiling purposes outside of the service they provide to 09bej.

10. Children's Privacy and Age Verification

09bej is strictly an adult platform. Our services are available only to individuals who are 21 years of age or older. We do not knowingly collect, store, or process personal data from anyone under the age of 21. If we become aware that personal data has been submitted by a person under 21, we will delete that data immediately and close the associated account without notice. Parents and guardians are encouraged to use appropriate parental controls to prevent minors from accessing online gambling platforms. If you believe a minor has registered on 09bej, please notify us immediately at [email protected].

11. Changes to This Privacy Policy

09bej reserves the right to update or amend this Privacy Policy at any time to reflect changes in our practices, applicable law, or platform features. When material changes are made, we will update the "Last Updated" date at the top of this page and, where appropriate, notify registered users via email or an in-platform notification.

Your continued use of 09bej after any such changes constitutes your acceptance of the updated Privacy Policy. We therefore recommend that you review this page periodically to stay informed about how we protect your information.

12. Contact Us About Privacy

If you have any questions, concerns, or requests relating to this Privacy Policy or the way 09bej handles your personal data, please reach out to our support team. We are committed to responding to all privacy-related enquiries promptly and transparently.

Email: [email protected] (plain text — not a clickable link). Our support team operates 24 hours a day, 7 days a week, Bangladesh Standard Time (BST, UTC+6).